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PRIVACY POLICY

OUR COMMITMENT

Above all we are committed to protecting your privacy and providing you with secure access to our website and online store.

The purpose of this Privacy Policy is to inform you as to what personal identifiable information (“Personal Information”) we collect, why we do so and how we use that Personal Information, and to provide you with contact information should you have any questions or concerns about our privacy practices. We undertake to only collect, use and disclose Personal Information that you supply as provided for in this Privacy Policy.

YOUR CONSENT

By choosing to provide us with your Personal Information, you expressly consent to its use in accordance with the principles outlined in this Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Our main reason for collecting Personal Information is to provide you with a great service.

It allows us to provide features that meet your needs and to customize our service to make your interaction with us easier. Personal Information that we collect may include information such as: (a) your name, address, telephone number,; or (b) if you apply to come and work with us, your CV and references (including all the information that you may provide in those documents); or (c) such additional information you may provide in the event that you wish to participate in any marketing campaigns.

We recognize that you may have provided, and may continue to provide us with Personal Information in one or more ways, for example, while interacting with our call centre, visiting our website or by participating in one of our marketing or promotional events.

HOW DO WE USE PERSONAL INFORMATION?

We are the sole owners of all information collected on the website. We may use your

Personal Information to:

• respond to your requests for information regarding our products, services and pricing information

• improve our products and services by better understanding your needs

• provide you with updated information and amended terms and conditions

• conduct customer satisfaction surveys

• provide you with information on products and/or services

• add your name and mobile number to our customer directory listing

• review your CV, verify your background and experience, contact any references you may provide and otherwise determine your suitability for a position

• if required by law, disclose information about you to law enforcement or other government officials to respond to claims or legal process. Such disclosure may be required to protect you or us from illegal activity or liability, or to protect our property or the safety of our employees or others and we may do this without your consent; and

• for any other reason as required from time to time.

CONSENT

Unless you tell us otherwise, you agree that we can send you promotional and other marketing communications and that we can use your Personal Information as detailed in this Privacy Policy. If you change your mind about this, you must let us know and we will honour your request, unless the law requires us not to.

In certain instances, we will have to send you messages, which are not marketing related, or do certain things in respect of your Personal Information, if required by law or if necessary for us to provide the services to you, whether we have your consent or not.

DISCLOSURE OF YOUR PERSONAL INFORMATION

At no time shall we sell, trade, rent, use or otherwise disclose your Personal Information to a third party without your consent, except as provided for in this Privacy Policy and where required by law.

We may provide third party service providers and processors with access to your Personal Information. These services providers may include, without limitation: credit card verification providers and banks to process transactions; data warehouse and customer relationship management centres; marketing organisations (who may provide support marketing and promotional communications); Internet service providers (who administer our website and provide Internet services and host our facilities); and consumer research companies (that assist us with understanding consumer interests by conducting surveys). We will only share your Personal Information to the extent required for the performance of such services. We have implemented safeguards to ensure that our service providers treat Personal Information in a way that is consistent with the terms of this Privacy Policy and that it is never used except to fulfill services to us.

Where you expressly consent, we will disclose your Personal Information to third parties in order that you may access third party content services and participate in third party promotions.

We may also disclose your Personal Information as permitted or required by law or with any legal process, for example, we will disclose Personal Information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, or where we believe that it is necessary to comply with record production requirements; protect and defend our rights and properties as well as that of other website users; prevent fraud; protect against abuse, misuse or unauthorised use of the website; or protect the personal safety or properties of the public as well as that of our other website users.

In the event of a sale of all or substantially all of our assets, we may transfer Personal Information in our control to a third party purchaser that agrees to use the Personal Information for the same reasons as identified in this Privacy Policy.

TRANSFER OF PERSONAL INFORMATION

When you provide us with your Personal Information, the information may be used in countries other than where the information was originally entered. The laws of different countries have different levels of data protection.

OUR ONLINE RECRUITMENT SERVICE

We undertake to take all reasonable steps to maintain the confidentiality of material posted through our CV submission service. By submitting your CV or other application (for example video link or clip), you understand and agree that your CV and all material contained therein may be viewed by us, our employees, agents or contractors and that you may be contacted regarding vacancies matching your qualifications and experience. You consent to our use of the information to conduct credit and criminal background checks on yourself.

Any information you provide during your online application process is held strictly confidential by us. It may, however, be shared with vendors working on our behalf, as and if necessary, to process your application or conduct a credit or criminal check. When a vendor acts solely on our behalf, we do not allow them to use your information for any other purposes. We will not make jobseeker Personal Information gathered on our website available to other third parties except with your permission.

We may contact you by telephone, direct mail, text messaging/SMS, or e-mail to keep you up-to-date on your status in our selection process. We also may contact you about other job opportunities or to send you other career marketing materials. We may provide aggregate, non-identifiable information about our jobseekers to other parties for career marketing, advertising, or other uses. You may request that we stop contacting you at any time.

AGGREGATE DATA

We may aggregate Personal Information and remove any identifying elements in order to analyse patterns and improve our marketing and promotional efforts, to analyse website  use,  to  improve  our  content  and  product  offerings,  and  to  customise  our website’s content, layout and services.

We gather certain usage information like the number and frequency of visitors to our website. This information may include which URL you just came from, which URL you next go to, what browser you are using and your IP address. We only use this data in the aggregate. This collective data helps us to determine how much our customers use parts of the website, and do internal research on our users’ demographics, interests and behaviour to better understand and serve you.

COOKIES

A “cookie” is a small bit of text used by a browser to store information. When you visit a site that uses cookies, the web server will request permission to pass a cookie to your browser. If accepted, it will occupy only a few bytes on your hard drive and can improve your web surfing experience. We use cookies to track customer visits through our website. This information enables us to save you time when returning to the website by saving your password so you do not have to re-enter it each time you visit. Cookies cannot profile your system or collect information from your hard drive and although you may receive cookies from many different sites, each cookie can only be read by the web server that originally issued it. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies. Unless you have set your browser to refuse cookies, you agree that we shall be entitled to send cookies from this website to your computer.

HOW IS MY PERSONAL INFORMATION STORED?

We use standard industry practices to safeguard the confidentiality of your Personal Information. We treat this data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company. We store our electronic and paper documents at [our head office in Riyadh].

We promise to do our best to keep your Personal Information secure. Unfortunately, perfect security does not exist on the Internet, and therefore, we make no representations or warranties with regard to the sufficiency of these security measures with respect to data transmissions and in this regard you use the website at your own risk. We will, however, notify you of any breaches of security that may occur.

RETENTION OF YOUR PERSONAL INFORMATION

We undertake to only keep your Personal Information for as long as is required for our internal business purposes and in order to satisfy various accounting and legal requirements. When we no longer require your Personal Information, we will take steps to ensure that it is destroyed or that your Personal Information is removed from our database as soon as is reasonably practicable.

PROTECTING YOUR PERSONAL INFORMATION SUPPLIED ON-LINE

Our Internet servers are protected by firewalls and intrusion detection systems. Access to information contained on these servers is restricted to authorised personnel only.

NOTIFICATION OF CHANGES TO THE PRIVACY POLICY

We can amend or add new terms to this Privacy Policy at any time notice to you. Any changes shall come into effect immediately and automatically. You must thus read this Privacy Policy regularly and prior to use of our website.

DEFINITIONS

The following words used in this Privacy Policy have these meanings:

(a)     “Personal Information” means the personal identifiable information detailed in this Privacy Policy;

(b)     “Privacy Policy” means this privacy policy, as amended by us from time to time;

(c)      “:Service” means the digital electronic communications service, internet services and other electronic communications services we and other third party providers provide to you over the network, and depending on your payment method, may include accessories, phones, itemised billing, VAS; content and recharges;

(d)     “online store” means our online store which can be found on our website;

(f)   “we”, “us” and “our” means Virgin Mobile Saudi Consortium, its affiliates, subsidiaries or its successors-in-title.

(g)      “website” means blog.virginmobile.sa and includes our online store and

(h)     “you” and/or “your” means you the customer who applies for and receives our service.